Lights off
The team heads home. Sofi keeps every active conversation moving.
Proactive follow-up
The sale is only the start. Sofi keeps the relationship going until the next car.
Checkout is only one moment. Sofi stays with the shopper through the next purchase.
Most dealerships lose sight of buyers after the handover. Sofi checks in between purchases, learns who is happy, who is looking and when the rest want to revisit it, then comes back when they asked.
When a shopper leaves checkout, Sofi reaches out within minutes, answers what got in the way, and stays in touch for the next relevant reason to buy.
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Day 0
The sale
A customer drives off in a 2020 Mazda3. Your team adds the sale to Sofi with the sales file.
Added to Sofi -
6 months later
A simple check-in
How's the Mazda treating you? Any thoughts of changing in the next year?Really happy with it. Maybe next spring.Sofi finds out- Happy with the car
- Looking to change
- Not yet, and when
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March
Sofi comes back
You asked me to check back in spring. Still thinking about a change?Yes, something bigger this time. Hybrid if you have one.3 matching cars from stock -
The same week
Hand-off to sales
Buyer ready for JakeJake writes the offerWantsHybrid SUVTrade-in2020 Mazda3, photos
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Minute 0
Checkout left
A shopper leaves a 329 € tent at checkout. She ticked the box to hear from your store.
Consent checked -
Minute 9
Sofi reaches out
You left the Ridge tent at checkout. Still thinking about it, or can I help with anything?Does it fit two people and a dog?Answered, then ordered -
Week 6
A reason to come back
Our autumn sale starts today. The sleeping bags that go with your Ridge tent are 20% off until Sunday.Perfect timing, thanks!Second order -
Any time
Stops when asked
One reminder at most for a cart. Nothing more once a shopper says stop, and the unsubscribe is written back to Shopify.
Unsubscribed everywhere
Use cases
One customer list. More reasons to start a conversation.
More than cart recovery. Keep the conversation going.
Your team chooses who to contact and why. Sofi starts the conversation, follows up, and hands interested customers to sales.
Sofi reaches shoppers when there's a reason to talk — from the checkout they just left to the next product worth coming back for.
Results from one dealership campaign
92 past buyers. €156k in sales offers.
Sofi reached out to 92 past buyers. 44 started a conversation, 15 were looking for their next car, and 5 received a sales offer from the dealership.
What happened in the first campaign
92
past buyers contacted
44
had a real conversation
15
looking for their next car
5
received a sales offer
Results from one campaign at a used-car dealership in Finland.
Early access
A cart can be left over one small question. Sofi asks what stopped them.
Sofi reaches out minutes after checkout is left, from a real number, to find out what got in the way and help the shopper make a decision.
Early access for a small number of Shopify stores.
Sofi installs as your store's own Shopify app. We set up the messages with you, then turn checkout recovery on when you're ready.
Around the clock
Your showroom closes at five. Your customers don't.
Shoppers fill carts after work. Sofi is there when they do.
Sofi sends check-ins during the day, but customers reply when they have time. Often that means after your team has gone home. Scroll from closing time to the next morning.
Plenty of shopping happens after your team logs off. Scroll through one evening with Sofi handling the conversations.
Sarah C. on WhatsApp
"Does the XC60 you have come with a tow bar?"
Answered in 8 seconds, from the listingAndrew H. on WhatsApp
Replies to the check-in: "Thinking of going electric next."
Three electric cars from live stock, with photosMichael T. on WhatsApp
"Could I trade in the Corolla?"
Trade-in details and photos collected, ready for JakePeter L. on WhatsApp
"Not yet. Ask me again in spring."
Reminder set for MarchJames N. on WhatsApp
"Is the Sorento still there? I could come by today."
Visit request for JakeDoors open
Jake starts the day with two buyers ready to talk, one reminder in the calendar and nobody waiting for an answer.
Office closed
Your team logs off. The evening shopping hours keep going.
Emma R. on iMessage
Left a 329 € tent at checkout. Nine minutes later, Sofi asks if she needs help.
She had agreed to hear from the storeJonah M. on iMessage
"How fast is shipping? And is M true to size?"
Answered in 6 secondsShopify
Emma orders the tent. Sofi stops writing to her.
Order #4821, 329 €Shopify
Jonah orders the jacket in M.
Order #4836, 189 €Mia R. on SMS
"STOP"
Unsubscribed at once, and in Shopify tooBack at work
Two recovered orders, one unsubscribe already handled and no question left unanswered.
Trust
Every reply is checked before it goes out.
Sofi can talk about the cars in your stock. It cannot invent the commercial terms around them. Discounts, valuations, finance and delivery promises are caught before the customer sees them.
Sofi can answer from what your store knows. It cannot invent a promotion or promise. Made-up codes, discounts and delivery claims are caught before the shopper sees them.
Draft reply
Rewritten before sending
We can do 2 000 € off the Sorento if you come in this week 🙂
Discount not offered by your teamSent
The Sorento is listed at 29 900 €. Jake can go through the numbers with you when you come in 🙂
Checked against your rulesDraft reply
Rewritten before sending
Here's 15% off with the code TENT15 if you order today 🙂
Code not provided by your storeSent
No codes running at the moment, but happy to help you choose. Is it the size you're unsure about?
Checked against your rulesYou choose the control level
Start by approving every reply yourself. Let Sofi send on its own when you're ready.
Listed prices only
Sofi can quote the price in your stock. Discounts, monthly payments and trade-in values stay with your team.
Stop is final
A customer who says stop is never contacted again. It's handled before the AI reads the message.
Sofi never commits to a reservation, delivery date or finance terms, writes only to customers your team selected, and keeps every conversation on record.
Only with consent
Sofi writes only to shoppers who agreed to hear from your store, on the number they agreed to use.
Discounts come from you
Sofi never invents a code or discount. It only mentions one you chose to offer.
Stop syncs everywhere
An unsubscribe is handled at once and written back to Shopify so your other tools respect it too.
One follow-up at most per cart, nothing after an order, and every conversation kept on record.
Questions
What people ask us first.
Does Sofi connect to our stock?
Sofi reads your stock from Nettix and syncs it every 15 minutes, so it only shows cars you actually have. Using another system? Tell us on the call.
Who does Sofi contact, and when?
Your team chooses the customers and launches each check-in or campaign, usually six months or more after a purchase. Sofi can also come back on the date a customer asked. Anyone who says stop is never contacted again.
Does it speak Finnish?
Yes. Sofi writes in more than 50 languages, Finnish and English included, and replies in the language the customer uses.
What keeps Sofi from saying the wrong thing?
Every reply is checked before it goes out. Sofi only quotes listed prices and never promises discounts, delivery dates or finance terms. You can also approve every reply yourself.
When does our team take over?
Your team can see and take over any conversation at any time. When a customer is ready, the salesperson gets a summary of what Sofi learned and takes it from there.
What does it cost?
It depends on how many customers you want to reach. We'll go through the numbers on the demo call.
Which stores does it work with?
Shopify. Sofi installs as your store's own app and reads the checkouts, orders and products it needs from Shopify.
Who gets a message?
Only shoppers who agreed to hear from your store. If they place an order, reply stop or unsubscribe, Sofi stops messaging them about that cart.
What does Sofi send besides cart reminders?
Messages worth coming back for: a sale, a new collection or something relevant to a previous purchase. Only to shoppers who agreed to hear from you, and only when you choose to send it.
Which channels does it use?
iMessage, with SMS for phones that don't support it. Messages come from a real number, not a short code.
Can we choose what it says?
Yes. We set the messages up with you in your store's voice, and you decide whether Sofi should ever mention a discount.
What does it cost?
It depends on your checkout volume. We'll go through the numbers on the demo call.